Customer Support & Integration Manager (m/f)

Job description

Do you believe that good Customer Support is a question of passion and ownership?

You are open minded, friendly, and enjoy solving problems to make your customers happy?

You thrive to demonstrate a high service mentality and always work detail-oriented?

You are flexible, prioritize well and are highly organized? 

And, you have a positive attitude and enjoy working in a dynamic team?

Then we should talk.

 

Responsibilities

  • Act as the first point of contact for new and existing customers (national and international) for support requests and integration
  • Manage customer support interactions to a positive and best-possible resolution to extend customer's satisfaction
  • Lead integration of the Styla Content Commerce solution / plugin into customer’s technical environment (shop systems, CMS etc.) and drive execution of related tasks with internal and customer teams
  • Handle incoming cases and outgoing responses via case management system, email and phone
  • Interact with technical team to track the solution of technical issues
  • Drive support related projects and initiatives in order to provide excellent customer service to our customers
  • Identify bugs and challenges and report them to the department head
  • Engage in close teamwork with the rest of the Customer Success Team

Requirements

  • Great communication skills and passion for working with customers and agencies
  • Ability to think and operate independently with a clear passion for action and results
  • Strong organizational skills with the ability to juggle many hats at the same time
  • Previous experience in reactive support or on the phone in Customer Service
  • Experience in triaging and troubleshooting technical problems is an advantage.(preferably in eCom, XaaS, Cloud and Subscription Licensing solutions)
  • Salesforce and Trello experience is a plus.
  • Fluent German & English language skills are a must, further language is a plus
  • Ability to integrate into an international team of dynamic and motivated individuals

Technical Expertise Desired

  • HTML and CSS knowledge
  • SEO (technical)
  • Google analytics
  • JavaScript (basic)
  • Shop systems


What we offer

  • The possibility to shape and develop our customer’s success and with your support to contribute to the growth of Styla
  • Getting to know the big players in the fashion and lifestyle world
  • Teamevents, fresh fruits and drinks
  • Budgets for further education and conferences
  • Working in an excellent team of professionals and experienced founders
  • Apple working equipment 
  • Flexible working hours and an appealing salary